> ## Documentation Index
> Fetch the complete documentation index at: https://docs.regencleo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Use Cleo's help assistant and know when to contact the support team.

Cleo includes a built-in **Help assistant** (the chat you may already be using) and a manual. This page explains how to get the most out of both, and when to reach out to the Cleo team.

## The Help assistant

The Help assistant answers questions about Cleo's features and how to use them. It uses the official Cleo documentation as its source of truth.

### What it can do well

* Explain how a feature works ("how does GEO score get calculated?").
* Walk you through a workflow ("how do I add a competitor?").
* Find the right tool for a job ("which tool fixes missing alt text?").
* Clarify settings, integrations, roles, and concepts.

### What it intentionally does not do

* Answer questions unrelated to Cleo.
* Make up features that do not exist.
* Take actions on your behalf (it explains; it does not click).
* Discuss internal/admin-only screens or your billing details.

If you ask something it cannot answer from the documentation, it will say so honestly.

### Tips for asking better questions

* Mention the **feature name** if you know it ("GEO Analytics", "Cleo Audit", "Quill", "Image Alt Text").
* State your **goal**, not just the symptom — "I want to make my site rank in ChatGPT" is easier to help with than "ChatGPT".
* Ask one thing at a time. Follow-up questions are fine.
* If the answer feels off, rephrase. Different phrasing can surface different parts of the documentation.

## The user manual

This manual covers, in order:

* **Overview** — what Cleo is.
* **Getting Started** — sign-in to first analysis.
* **Projects, Clients, and Members** — how access works.
* **Home Dashboard** — the at-a-glance landing view.
* **SEO Tools** — the full tool catalogue under **Channels → SEO**.
* **Site Health** — auditing your site.
* **WordPress and Wix** — connecting your CMS.
* **Quill (Content Writer)** — long-form content under **Studio → Quill**.
* **GEO** — AI-engine visibility under **Channels → GEO**.
* **Keyword Ranking** — Google rankings.
* **Tasks, Issues, and Reports** — turning findings into action.
* **Help and Support** — this page.
* **Subscription and Plans** — what is included on each plan.
* **Troubleshooting and FAQ** — quick fixes.
* **Social** — listening, replies, seeding, planning, and analytics under **Channels → Social**.

You can use the Help assistant to search across all of this in plain language.

## When to contact the Cleo team

Some things are intentionally not handled inside the app or by the assistant. For these, please email **[contact@regencleo.ai](mailto:contact@regencleo.ai)**:

* Account, login, and access recovery questions. (For login, authentication, or "access denied" errors, first **log out and log back in**; if that doesn't fix it, contact the Cleo team at **[contact@regencleo.ai](mailto:contact@regencleo.ai)**.)
* Billing, invoices, and payment.
* Plan changes that go beyond what is offered in-app.
* Workspace-level setup (for example, white-label setup, custom integrations).
* Bug reports and unexpected errors that persist after retrying.
* Onboarding and training requests.
* Anything you suspect is sensitive or specific to your workspace.

When you write in, include:

* Your workspace or account email.
* The site / project the issue is on (if any).
* A short description of what you tried and what went wrong.
* Screenshots if you can.

The team replies as quickly as it can. If the problem blocks publishing or affects a live site, say so in the subject line and include the affected URL.

## Quick reference

| Question type                             | Where to go                                             |
| ----------------------------------------- | ------------------------------------------------------- |
| How does feature X work?                  | Help assistant or this manual                           |
| Which tool should I use for Y?            | Help assistant or [SEO tools](/seo/tools-overview)      |
| Why did GEO score change?                 | [GEO score and metrics](/geo/score-and-metrics)         |
| Why is my dashboard empty?                | [Home dashboard](/getting-started/home-dashboard)       |
| Connection / publish failed               | [WordPress and Wix](/integrations/wordpress-wix)        |
| Account, billing, plan change, bug report | **[contact@regencleo.ai](mailto:contact@regencleo.ai)** |