> ## Documentation Index > Fetch the complete documentation index at: https://docs.regencleo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting and FAQ > Resolve common setup, audit, integration, access, and reporting problems. Quick answers to common problems. If your issue is not here, ask the Help assistant — and if it still cannot help, write to **[contact@regencleo.ai](mailto:contact@regencleo.ai)**. ## I just signed up. Where do I start? Your site is already set up based on the plan you purchased — you don't add it yourself. Pick the site from the sidebar and run a website audit on it: 1. Select the site in the sidebar. 2. Open the site workspace and choose **SEO → Audit → Website Audit**. 3. Run it. That single step populates most of the Home Dashboard and gives you a triaged list of fixes. See [Get started](/getting-started/quickstart). ## How do I create a new project / add a new site? You don't create projects or add sites from inside the app. Sites are provisioned when you purchase a plan from the Cleo website. To add another site or upgrade to a plan with more sites, purchase the appropriate plan, or contact the Cleo team at **[contact@regencleo.ai](mailto:contact@regencleo.ai)**. ## My Home Dashboard is empty. Most likely: * You have not run any tool yet on the active site. Run **Cleo Audit** or **Website Audit**. * For GEO panels: add at least one query on the GEO tab and wait for the first run. * For AI referral panels: connect Google Analytics 4 on the GEO tab's **Analytics** sub-tab. See [Home dashboard](/getting-started/home-dashboard). ## A tool says "could not reach your site". * Confirm the site is publicly accessible without authentication. * Some firewalls and security plugins block automated requests; you may need to allow Cleo. * If the site is staging or behind a login, the tool will not be able to crawl it. ## My WordPress connection fails to save. * Try an **application password** rather than your regular password — it's more reliable for the WordPress REST API. * Make sure the URL includes `https://` and is the live site URL (not the wp-admin URL). * Make sure the user has permission to edit posts and pages. * Confirm the WordPress REST API is enabled and not blocked by a security plugin. See [WordPress and Wix](/integrations/wordpress-wix). ## I applied a fix in Cleo but I don't see it on my site. * Refresh the page (and clear your CDN cache if you have one). * Re-run the relevant analyzer. If the issue is gone in the analyzer, the fix took effect — what you are seeing is a cache. * Confirm the page is the one you expected. Some CMSes have separate "live" and "draft" versions. ## The audit found no issues. Is that real? Possibly — small or well-maintained sites genuinely have few findings. But also check: * Did the audit complete fully? Look at the run summary. * Did the audit cover the pages you care about, or only the homepage? * Try a targeted tool (Page Speed, Mobile Usability, Broken Links) to confirm. ## How do I add or edit a GEO query? You can manage queries in-app at any time, up to your plan's query limit: * Click **Add Query** on the GEO tab to add new ones (Cleo can suggest some for you). * Use the **edit** icon on a query row to change its wording, or remove a query you no longer track. Note that changing a query's wording resets its history — trends are most useful when the query text stays stable. If you need more queries than your plan allows, upgrade or contact **[contact@regencleo.ai](mailto:contact@regencleo.ai)**. ## How do I improve my GEO score? Go to **GEO → Improvements**. That tab is built specifically for this — Cleo analyses your tracked prompts and gives you a prioritised list of what to fix and which tools to use. Recommendations cover new content to create, existing pages to strengthen, and on-page changes such as schema, FAQs, and structure. Work through those suggestions and monitor the trend over time. See [Improvements and Foundational GEO](/geo/improvements-and-foundational) for the full walkthrough. ## My GEO score dropped overnight. * AI engines are non-deterministic; small movements run-to-run are normal. * Open the **Competitors** tab — if competitors gained share of voice, that's where to look. * Open **Improvements** for prioritised next steps. * Watch the trend over weeks, not single runs. See [GEO intelligence](/geo/overview) for the full breakdown. ## I added a GEO query but no data shows up. Either it has not run yet, or it failed. * Click **Run** on the query manually to trigger it. * Wait for the run to finish — results stream back per engine. * If a specific engine keeps failing, re-run later. AI engines occasionally rate-limit or error. ## The Analytics tab is empty. The **Analytics** sub-tab (previously "Results") requires Google Analytics 4 and Google Search Console connections. Open the **Analytics** sub-tab, authorise Google when prompted, and pick the right GA4 property and GSC site. Allow time for the first sync. ## I'm getting a login, authentication, or "access denied" error. For most authentication or access problems, the first fix is to refresh your session: 1. **Log out and log back in.** This renews your session and usually clears auth and "access denied" errors. 2. If the problem persists after logging back in, contact the Cleo team at **[contact@regencleo.ai](mailto:contact@regencleo.ai)**. ## I can't see a project a teammate said they shared with me. * Confirm you accepted the workspace invitation. * Confirm the teammate added you to that specific project (workspace invite alone is not enough — they also need to add you in **Project Members**). * **Log out and log back in**, then refresh. * If you still can't see it, contact the Cleo team at **[contact@regencleo.ai](mailto:contact@regencleo.ai)**. See [Workspaces, sites, and your team](/account/workspaces-sites-team). ## I'm a Viewer and I can't run a tool. That is expected. Viewers are read-only. Ask a project Owner to upgrade your project role to Editor. ## I want to run a tool more often than my plan allows. * Check the limit and the reset cycle on the tool itself. * If you genuinely need more capacity, upgrading your plan unlocks higher limits. * Contact **[contact@regencleo.ai](mailto:contact@regencleo.ai)** to discuss. ## I have a question this manual doesn't answer. * Ask the Help assistant directly — it can search across the whole manual. * If it cannot help, write to **[contact@regencleo.ai](mailto:contact@regencleo.ai)** with your workspace email, the project name, and a short description of what you are trying to do. The team will get back to you.