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Cleo includes a built-in Help assistant (the chat you may already be using) and a manual. This page explains how to get the most out of both, and when to reach out to the Cleo team.

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The Help assistant

The Help assistant answers questions about Cleo’s features and how to use them. It uses the official Cleo documentation as its source of truth.

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What it can do well

  • Explain how a feature works (“how does GEO score get calculated?”).
  • Walk you through a workflow (“how do I add a competitor?”).
  • Find the right tool for a job (“which tool fixes missing alt text?”).
  • Clarify settings, integrations, roles, and concepts.

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What it intentionally does not do

  • Answer questions unrelated to Cleo.
  • Make up features that do not exist.
  • Take actions on your behalf (it explains; it does not click).
  • Discuss internal/admin-only screens or your billing details.
If you ask something it cannot answer from the documentation, it will say so honestly.

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Tips for asking better questions

  • Mention the feature name if you know it (“GEO Analytics”, “Cleo Audit”, “Quill”, “Image Alt Text”).
  • State your goal, not just the symptom — “I want to make my site rank in ChatGPT” is easier to help with than “ChatGPT”.
  • Ask one thing at a time. Follow-up questions are fine.
  • If the answer feels off, rephrase. Different phrasing can surface different parts of the documentation.

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The user manual

This manual covers, in order:
  • Overview — what Cleo is.
  • Getting Started — sign-in to first analysis.
  • Projects, Clients, and Members — how access works.
  • Home Dashboard — the at-a-glance landing view.
  • SEO Tools — the full tool catalogue under Channels → SEO.
  • Site Health — auditing your site.
  • WordPress and Wix — connecting your CMS.
  • Quill (Content Writer) — long-form content under Studio → Quill.
  • GEO — AI-engine visibility under Channels → GEO.
  • Keyword Ranking — Google rankings.
  • Tasks, Issues, and Reports — turning findings into action.
  • Help and Support — this page.
  • Subscription and Plans — what is included on each plan.
  • Troubleshooting and FAQ — quick fixes.
  • Social — listening, replies, seeding, planning, and analytics under Channels → Social.
You can use the Help assistant to search across all of this in plain language.

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When to contact the Cleo team

Some things are intentionally not handled inside the app or by the assistant. For these, please email contact@regencleo.ai:
  • Account, login, and access recovery questions. (For login, authentication, or “access denied” errors, first log out and log back in; if that doesn’t fix it, contact the Cleo team at contact@regencleo.ai.)
  • Billing, invoices, and payment.
  • Plan changes that go beyond what is offered in-app.
  • Workspace-level setup (for example, white-label setup, custom integrations).
  • Bug reports and unexpected errors that persist after retrying.
  • Onboarding and training requests.
  • Anything you suspect is sensitive or specific to your workspace.
When you write in, include:
  • Your workspace or account email.
  • The site / project the issue is on (if any).
  • A short description of what you tried and what went wrong.
  • Screenshots if you can.
The team replies as quickly as it can. If the problem blocks publishing or affects a live site, say so in the subject line and include the affected URL.

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Quick reference